Refund and Returns

1. Returns Eligibility

We want you to be completely satisfied with your purchase. Due to the unique nature of pre-owned luxury jewelry and watches, returns are accepted under the following conditions:

  • Return requests must be submitted within 7 days after delivery.
  • The item must be returned in the same condition as received.
  • All original packaging, certificates, accessories, tags, and documents must be included.
  • The item must not show any signs of wear, damage, alteration, resizing, or modification.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, used, altered, resized, or damaged.
  • Items without original packaging or authentication documents (if provided).
  • Customized or specially ordered items.
  • Items returned after the return period.

Due to hygiene and security reasons, certain earrings and personal jewelry items may not be eligible for return.

3. Return Process

To request a return:

  1. Contact our customer service team within 7 days of receiving your order.
  2. Provide your order number and photos/videos of the item.
  3. Wait for return approval before shipping the item back.
  4. Ship the item using the approved shipping method with tracking and insurance.

Unauthorized returns may not be accepted.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the refund status.

Approved refunds will be processed within 5-10 business days.

Refunds will be issued to the original payment method.

Shipping fees, customs duties, taxes, and transaction fees are non-refundable unless the item is confirmed to be incorrect or defective.

5. Authenticity Guarantee

All pre-owned luxury jewelry and watches are carefully inspected before shipment.

We guarantee that all items are accurately described and match the product information provided on our website.

If an item is proven to be significantly different from its description, please contact us immediately.

6. Exchanges

Due to the unique availability of pre-owned luxury items, direct exchanges are generally not available.

If you wish to purchase another item, please return the original item according to our return policy and place a new order.

7. International Returns

For international orders:

  • Customers are responsible for return shipping costs unless the item is incorrect or defective.
  • Customers are responsible for customs duties and import-related charges.
  • We recommend using insured and trackable shipping services.

Thank you for choosing our pre-owned luxury collection.
We are committed to providing a secure and trusted shopping experience.